Helpdesk
Here you handle support requests as tickets, from arrival via email, portal or chat through to resolution.
Live preview — real view with sample data
M23 · Helpdesk
| Subject | Requester | Status | Priority | Channel | Last message |
|---|---|---|---|---|---|
| Item 4 | Meyer GmbH | In progress | Done | Reviewed | 08/06/2026 |
| Entry 5 | Kraus Logistik | Done | Reviewed | Open | 19/06/2026 |
| Record 6 | Bauer & Co. | Reviewed | Open | In progress | 30/06/2026 |
| Item 7 | Wolf Spedition | Open | In progress | Done | 11/07/2026 |
| Entry 8 | Roth Handel | In progress | Done | Reviewed | 22/07/2026 |
Not a screenshot: the same interface you get in production.
What you do here
In the inbox you see the queue on the left (subject, requester, status, priority, channel) and the message thread on the right. You reply to the requester, leave team-only hints via 'Internal note', assign tickets and set status and priority. Create new tickets via 'New ticket'.
Status and deadlines
The status shows where a ticket stands: Open, Pending, Waiting, Solved or Closed. Watch 'SLA due' in the detail view, it warns when the deadline is within one day or already passed.
Tips
The list is sorted by last message, newest on top. Internal notes are never visible to the customer, who only sees their own tickets in the portal. If the Contacts module is present, you can link the requester to a contact.
What's inside
- Inbox
- Ticket
- New ticket
- Edit
- Delete
- Reply
- Internal note
- Assign
Fits together with
Other blocks from the same area.
Notifications
The notification center gathers all in-app notices in one place – unread first, marked as read with a single tap.
M21Blog
Here you run one or more blogs/channels for company news, sort posts into categories and publish them for internal and external communication.
M22Chat
Here you write and read messages with your team or individual colleagues.
M24Contacts
A shared phone and email directory for all important contacts – internal, workshop, customers, authorities and emergency.