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Usable.softwareA Balane Tech system
All modules/OperationsM10
M10Shared· Operations

Surveys

Surveys lets you build your own questionnaires, distribute them internally or externally, and use plan rules to control who answers which questions when.

Live preview — real view with sample data

surveys.usable.software
TitleVersionKindPublishedUpdated
Entry 2Entry 5Done09/06/2026
Record 3Record 6Reviewed20/06/2026
Item 4Item 7Open01/07/2026
Entry 5Entry 8In progress12/07/2026
Record 6Record 9Done23/07/2026

Not a screenshot: the same interface you get in production.

What you do here

Under Questionnaires you build forms from questions (scale, yes/no, choice, text, number, date) and publish a version. Under Recipients you maintain who answers (internal, external anonymous, external pseudonymous). Under Plan rules you set when a form is delivered (calendar, relative to enrolment, by an event, or manually) and under what condition. Under Responses you see answers and trends.

Internal vs external

Internal respondents are users in the system (with a role). External respondents fill in via a magic link, without an account: anonymous (e.g. NPS) or pseudonymous-recurring (a stable id such as 'K-2087' over time, e.g. a guided client with a daily check-in). Externally only the pseudonymous id is visible, never a real name.

Tips

A plan rule is trigger × cadence × condition. Daily check-in example: trigger = relative (from enrolment) or calendar (daily), cadence = recurring until end, condition optional. A follow-up rule can hang off an event (e.g. low score → reflection form).

What's inside

  • Questionnaires
  • Questionnaire
  • Edit question
  • Recipients
  • Plan rules
  • Plan rule
  • Responses
  • Fill in